This Delivery Policy explains how physical products purchased through EnginBox are processed and shipped.
EnginBox ships physical products internationally using suitable international courier, postal and logistics services.
After an order is received, EnginBox reviews the order details, product availability, destination country and available shipping options.
The customer will then receive an invoice containing the product price, applicable shipping charges and the total amount payable.
The order will be prepared for shipment after payment has been received and confirmed.
Paid orders are normally processed and dispatched within 3 business days after payment confirmation.
Business days do not include weekends or public holidays in Georgia.
If an order cannot be dispatched within this timeframe, the customer will be contacted using the email address, phone number or other contact information provided with the order.
EnginBox ships internationally.
Depending on the destination, package size, weight, product value and available services, orders may be shipped using international courier and postal services, including DHL, FedEx, UPS, EMS, national postal operators or other suitable logistics providers.
The available shipping method and shipping cost are determined individually for each order and are communicated to the customer in the invoice before payment.
Estimated delivery times depend on the destination country and the selected carrier or postal service.
Any delivery estimate provided to the customer is an estimate only and may be affected by customs clearance, carrier delays, local postal services, public holidays, weather conditions or other circumstances outside EnginBox's reasonable control.
Shipping costs are calculated based on the destination, package dimensions and weight, selected delivery method and applicable carrier rates.
The shipping charge will be shown in the invoice provided to the customer before payment.
No shipment will be made until payment of the applicable invoice has been received and confirmed.
International orders may be subject to customs duties, import taxes, VAT, brokerage fees or other charges imposed by the destination country.
Unless otherwise stated in the invoice, such charges are not included in the product price or shipping price and are the responsibility of the recipient.
Customers are responsible for ensuring that the ordered products may legally be imported into their destination country.
Where tracking is provided by the selected carrier, tracking information will be sent to the customer after the order has been dispatched.
Delivery may not be available to certain countries or territories because of carrier restrictions, customs regulations, sanctions, export restrictions or other legal or logistical limitations.
If EnginBox is unable to ship an order to the customer's destination, the customer will be informed before payment whenever reasonably possible.
Customers are responsible for providing complete and accurate delivery information.
Additional shipping costs resulting from an incorrect or incomplete address, an unclaimed shipment or a delivery refusal may be charged to the customer where permitted by applicable law.
If a shipment is returned to EnginBox because it was unclaimed, refused, undeliverable, or because incorrect delivery information was provided, the customer should contact EnginBox to arrange the next steps.
Where re-shipment is possible, additional shipping charges may apply.
Any refund relating to a returned shipment will be handled in accordance with the EnginBox Refund & Return Policy and applicable law.
Provider: ENGINBOX LLC
Operator: Robert A.
Registered address: 5830 E 2nd St, Ste 7000 #38954, Casper, Wyoming 82609 Us
Phone: +1 307 263 48 24
Email: support@enginbox.com
Customer Support Hours: Monday – Friday: 10:00 – 18:00 (Georgia Time, GET)
Saturday – Sunday: Closed
Email inquiries can be submitted at any time.