Privacy Policy

Last updated: September 2026

1. Who We Are

Provider / Dev. Group: ENGINBOX LLC
Operator: Robert A. (Georgia)
Registered address: 5830 E 2nd St, Ste 7000 #38954, Casper, Wyoming 82609 Us
Phone: +1 307 263 48 24
Email: support@enginbox.com
Customer Support Hours: Monday – Friday: 10:00 – 18:00 (Georgia Time, GET)
Saturday – Sunday: Closed
Email inquiries can be submitted at any time.

EnginBox is an online platform and store for photo and video equipment professionals. It offers spare parts and related physical products, repair video guides, DIY projects, an AI-assisted technical feature, and other platform functionality.

2. Information We Collect

2.1 Information You Provide

Depending on how you use EnginBox, we may collect:

Name and contact details
Email address and phone number
Account and profile information
Organisation and professional information you choose to provide
Billing, shipping and return address
Order and transaction information
Messages and support requests
Information you submit to platform features, including the AI Assistant

We do not store full payment-card details when payment is handled by a bank, acquirer, Merchant of Record, or other payment provider.

2.2 Information Collected Automatically

IP address
Browser/device information
Pages and platform features used
Date and time of access
Security and diagnostic logs

2.3 Cookies

We use cookies and similar technologies necessary for login, security, shopping-cart and platform functionality. If additional analytics or marketing technologies are introduced, this Policy will be updated as required.

3. How We Use Information

To create and manage accounts
To process and fulfil orders for spare parts and other physical products
To provide purchased fixed-term platform access
To provide repair video guides, DIY projects, AI Assistant and other platform features
To process payments, refunds and chargebacks
To provide customer support and transactional communications
To prevent fraud, protect accounts and secure EnginBox
To comply with tax, accounting and other legal obligations

4. Payments and Service Providers

Payments may be processed by banks, acquiring providers, payment processors or Merchants of Record. These providers may receive the information necessary to process a transaction and apply their own privacy policies. We may also use hosting, email, security, logistics and other service providers where reasonably necessary to operate EnginBox.

5. Orders, Shipping and Returns

For physical-product orders, we may share necessary delivery information with postal, courier, fulfilment or logistics providers. Return shipments should be sent only after contacting support and receiving return instructions.

6. International Data Processing

EnginBox serves customers internationally. Information may therefore be processed in Georgia and in other countries where our infrastructure or service providers operate, subject to applicable legal safeguards.

7. Data Retention

We retain information for as long as reasonably necessary to provide the service, maintain accounts, fulfil orders, resolve disputes, prevent fraud and comply with tax, accounting and legal obligations. Retention periods may differ depending on the type of information and applicable law.

8. Your Rights

Depending on applicable law, you may have rights to access, correct, delete, restrict or object to processing of personal data, and to request portability where applicable. Contact support@enginbox.com to submit a request.

9. Account Deletion

You may request account deletion by contacting support. Certain transaction, tax, fraud-prevention or legal records may be retained where required or permitted by law.

10. Security

We use reasonable technical and organisational measures designed to protect personal information. No online service can guarantee absolute security.

11. Children's Privacy

EnginBox is not intended for children under 16, and we do not knowingly collect personal data from children under 16.

12. Changes

We may update this Privacy Policy as EnginBox or applicable requirements change. The current version will be published on this page with an updated date.