Privacy Policy

1. Who We Are

Company name: X1 Online Retail Group
Address: 1150 Nw 72nd Ave Tower I Ste 455 #10123, Miami, Florida 33126, USA
Email: support@enginbox.com

We operate the platform EnginBox (the "Platform"), which provides tools and services for lens and camera engineers.

2. What Data We Collect

2.1 Information You Give Us Directly

When you register or use the Platform, we collect:

• First name, last name
• Email address
• Phone number
• Telegram handle (optional)
• Organisation name
• Country of residence
• Professional specialisation (e.g., cine optics, photo repair, etc.)

If you provide full legal company information and bank details (for invoicing or CRM purposes), we store that securely as well.

2.2 Information We Collect Automatically

We do not use Google Analytics or social media pixels. We only collect basic technical data necessary for platform operation:

• IP address (for security and diagnostics)
• Browser type and version
• Pages you visit within the Platform
• Time and date of access

This information is used for internal analytics only and is not shared with third parties.

2.3 Cookies

Our website (the public part) uses only essential cookies (e.g., session cookies, login cookies). These are necessary for the Platform to function. The Platform itself does not use marketing or tracking cookies.

3. Why We Collect Your Data

We use your data for the following purposes:

Purpose	Legal Basis
To create and manage your account	Contract (Terms of Service)
To process payments (via Stripe)	Contract / Legitimate interest
To provide CRM and repair management tools	Contract
To communicate with you (support, updates)	Legitimate interest
To improve and secure the Platform	Legitimate interest
To comply with legal obligations	Legal obligation

4. How We Share Your Data

We do not sell, rent, or trade your personal data.

The only third party with access to personal data is:

• Stripe – for payment processing. Stripe handles your payment information according to their own privacy policy. We do not store full credit card details.

If required by law, we may also share data with law enforcement or regulators.

5. Where Your Data Is Stored

Your data is stored on secure servers. By using the Platform, you acknowledge that your information may be transferred to and processed in countries outside your own (including the United States), where data protection laws may differ.

We take appropriate safeguards to protect your data in accordance with this policy.

6. How Long We Keep Your Data

We retain your personal data for as long as your account is active.

After account deletion, we keep your data for a further 30 days before permanent deletion, unless we are required by law to keep it longer (e.g., for tax or legal reasons).

Anonymized usage data may be kept for longer for internal analytics.

7. Your Rights

Depending on your location, you may have the following rights:

• Access: Request a copy of the data we hold about you.
• Correction: Ask us to correct inaccurate or incomplete data.
• Deletion: Request that we delete your account and personal data (subject to legal limits).
• Restriction: Ask us to temporarily stop processing your data.
• Data portability: Request a copy of your data in a machine‑readable format (for data you provided).
• Objection: Object to processing based on legitimate interest.

To exercise any of these rights, contact us at support@enginbox.com. We will respond within 30 days.

8. Account Deletion

You may request account deletion at any time by contacting support.

We will delete your account within 14 days, provided there are no outstanding legal or payment obligations.

Deletion includes all personal data associated with your account, except where we are required to keep certain information (e.g., invoices for tax purposes).

9. Data Export / Download

Export of data from the Platform is restricted to specific business tools:

• Service Rates
• Inventory
• Customers
• Invoices

These exports contain only data you have entered and are intended for your internal use.

Export of manuals, video guides, or other content is not permitted under our Terms of Service.

10. Children's Privacy

The Platform is not intended for anyone under the age of 16.

We do not knowingly collect personal data from children under 16. If you become aware that a child has provided us with personal data, please contact us immediately.

11. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be posted at this URL. Continued use of the Platform after changes means you accept the updated policy.

12. Contact Us

If you have any questions about this Privacy Policy or how we handle your data:

Email: support@enginbox.com
Company: X1 Online Retail Group
Address: 1150 Nw 72nd Ave Tower I Ste 455 #10123, Miami, Florida 33126, USA