Refund & Return Policy

1. Who We Are

Provider / Dev. Group: ENGINBOX LLC
Operator: Robert A. (Georgia)
Registered address: 5830 E 2nd St, Ste 7000 #38954, Casper, Wyoming 82609 Us
Phone: +1 307 263 48 24
Email: support@enginbox.com
Customer Support Hours: Monday – Friday: 10:00 – 18:00 (Georgia Time, GET)
Saturday – Sunday: Closed
Email inquiries can be submitted at any time.

2. Physical Products — Spare Parts and Related Goods

EnginBox sells spare parts and related products for photo and video equipment. If you wish to return an eligible physical product, contact support@enginbox.com before sending it.

2.1 Returns

• Eligible unused products may be returned within 14 days of delivery, subject to applicable law.
• The product must be unused, undamaged and, where applicable, in its original packaging.
• Unless the item is defective, damaged in transit or incorrectly supplied, return shipping is the customer's responsibility.
• After the returned item is received and inspected, an approved refund will be sent to the original payment method, normally within 7–10 business days.

2.2 Damaged, Defective or Incorrect Items

Contact us as soon as reasonably possible and preferably within 7 days of delivery. Include the order number, a description of the issue and photographs where appropriate. Depending on the circumstances and applicable law, we may offer replacement, repair or refund.

2.3 Non-returnable or Restricted Items

To the extent permitted by applicable law, custom-made or special-order parts, used or installed parts, and opened consumable products may be excluded from voluntary returns. This does not limit mandatory consumer rights for defective or incorrectly supplied goods.

2.4 Return Address

ROBERT AKOPYAN, Individual Entrepreneur
48, 4 Dadiani St
Batumi, Georgia 6010

Please contact support before returning a product so that we can provide the correct return instructions and reference.

3. Fixed-Term Platform Access

EnginBox offers prepaid access to digital platform features for a selected fixed period. These payments are one-time payments and do not renew automatically.

Digital access may include repair video guides, DIY projects, AI Assistant functionality and other features displayed on the Platform at the time of purchase.

Because digital access can be made available immediately after payment, refunds may be restricted once access has been activated or digital content has been accessed, except where a refund is required by applicable law or where EnginBox agrees otherwise.

4. Duplicate Charges and Technical Errors

If you believe you were charged twice, charged incorrectly, or could not receive a purchased product or access because of an EnginBox technical error, contact support. Verified cases will be corrected, refunded or otherwise resolved as appropriate.

5. How to Request a Return or Refund

Email: support@enginbox.com
Phone: +1 307 263 48 24

Please include your name, account email, order or transaction number, and a clear description of the issue. We normally aim to respond within 24–48 hours.

6. Payment Provider Rules

Where a payment is processed by a Merchant of Record or another payment provider acting as the seller for that transaction, additional refund procedures or mandatory terms of that provider may apply. Nothing in this Policy limits rights that cannot legally be excluded.

7. Changes

We may update this Policy from time to time. The current version will be published on this page.