Refund Policy

1. Subscriptions (Monthly & Yearly)

All EnginBox subscription fees are non‑refundable.

• Monthly subscriptions: If you cancel, you will continue to have access until the end of your current billing period. No partial refunds are given for unused time.
• Yearly subscriptions: Yearly payments are also non‑refundable. If you choose to cancel mid‑year, access continues until the end of the paid year.
• 7‑day trial: You are responsible for canceling before the trial ends if you do not wish to continue. No refunds will be issued for charges after the trial period.

2. Physical Products (Parts, Tools, Consumables)

We ship physical goods from our service center in Dubai. Refunds for physical products follow these rules:

2.1 Returns

• You may return unused, unopened items in original packaging within 14 days of delivery.
• Return shipping costs are the customer's responsibility.
• Once we receive and inspect the item, we will issue a refund to the original payment method within 7–10 business days.

2.2 Damaged or Wrong Items

• Contact us at support@enginbox.com within 7 days of delivery.
• Include your order number, photos of the damage, and a short description.
• We will arrange a replacement or full refund, including return shipping costs.

2.3 Non‑returnable Items

For hygiene and safety reasons, we cannot accept returns on:

• Opened consumables (greases, cleaning fluids, adhesives)
• Custom or special‑order parts

3. Digital Content & Platform Access

We do not offer refunds on digital content or platform access, including:

• Service manuals (view‑only, not downloadable)
• Video guides and repair tutorials
• DIY project files (CAD, 3D models)
• Service software and firmware
• CRM, chat, and other platform tools

By subscribing, you agree that you have had the opportunity to explore the platform during the 7‑day trial and understand what is included.

4. How to Request a Refund or Report an Issue

For all refund requests, product issues, or account questions:

support@enginbox.com

Please include:

• Your full name and email used for the account
• Order number (if applicable)
• Clear explanation of the issue

We typically respond within 24–48 hours.

5. Exceptions

In rare cases, we may offer a refund at our sole discretion (for example, duplicate charges, technical errors on our side). These are handled case by case and do not waive our general no‑refund policy.

6. Changes to This Policy

We may update this Refund Policy from time to time. The latest version will always be posted at this URL. Continued use of the platform after changes means you accept the updated policy.